At Zaal Mart, customer satisfaction is our priority. If you receive a defective, damaged, or incorrect item, we're here to help with a return or exchange.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• Requests must be submitted within 7 days of receiving your order.
• The item must be unused, unworn, and returned in its original packaging with all tags and accessories (if applicable).
• Returns and exchanges are only accepted for items that are defective, damaged during shipping, or incorrectly delivered.
• We do not accept returns or exchanges due to a change of mind, incorrect size selection, personal preference, or dislike of the product's color or design.

How to Request a Return or Exchange

1. Contact our customer support team through our Contact Us page or via WhatsApp.
2. Provide your order number, clear photos of the item, and a brief description of the issue.
3. Our team will review your request and respond as soon as possible.
4. If your request is approved, we will provide instructions for returning the item and arrange an exchange or replacement, subject to product availability.

Exchange Process

• Exchanges are subject to product availability.
• If the requested replacement item is unavailable, we will offer an alternative product of equal value or provide store credit, where applicable.
• Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Important Note

Zaal Mart reserves the right to refuse any return or exchange request that does not meet the eligibility requirements outlined in this policy.