At Zaal Mart, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation message with your tracking details (where available).

Shipping Time

Estimated delivery times are as follows:

• Major Cities: 2–5 business days
• Other Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the size or weight of your order. Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

If tracking is available for your shipment, you will receive tracking information via email or WhatsApp once your order has been dispatched.

Delivery Attempts

Please ensure that someone is available to receive the order at the provided delivery address. If a delivery attempt is unsuccessful due to an incorrect address or the recipient's unavailability, additional delivery charges may apply.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Zaal Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 7 days of delivery through our Contact Us page or WhatsApp. Include your order number and clear photos of the item so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or via WhatsApp. We're always happy to help.